I am astonished at the lack of consumer service at American Airways. I used to be a flight attendant for 30 many years and took terrific pride while in the teaching I gained from American. With a latest trip I viewed a passenger and agent argue about which 1 was ruder. There is not any obvious enforcement of grooming regulations any place in the business.
We are also sorry which you weren't satisfied with the complimentary voucher that we presented. Even so, the voucher was intended to Express goodwill and for making amends in a way to the insufficient service you noted. It represents an amount we think to get good and acceptable.
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Once i obtained on the complimentary hotel that American setup for me, I termed 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights which were available on USAIR. She instructed me there have been no open seats on any from the early USAIR flights. I had been on the web and could see that there have been offered flights. I essentially booked a flight to confirm it to her.
I booked a trip to Cabo,Mx.with AA vacations.Around the returned trip we ended up booked with USAir.the flight was cancelled because in accordance with the agent there was no airplane to fly us back again to Monterey.We experienced to invest
making contact with a true person at AA purchaser service is next to impossible. The Web-site list a phone number, which is for cargo and that only references a Website that may be no help in the least.
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On arrival in Panama with flight AA959 one of several 2 luggages, a Roncato luggage, ( photos connected ) price €189 arrived damaged. I straight away went to the suitable Place of work Within the airport, where the only remark was that they handed me a « checking Short article Hurt notice », which I enclose herewith. I used the following day looking for a different luggage and wanting to get in touch with all your offices by using the phone figures indicated over the reported document without, however, acquiring any reply – the cell phone is rarely answered and the line goes blank following quite a few minutes of waiting around, despite which amount I dial. I So proceed my journey and on my arrival in Miami airport for my return excursion (flight AA2198 on March 24) I once again try to Make contact with your Place of work for the airport, but the only suggestions they could give me was to situation a grievance by way of your web site, which I'm now doing. Other than the above, I do have One more – and possibly a lot more major – complaint. At some time of my reservation I compensated an additional $88 ($44 Each individual) for added comfort seats. To my shock, the seats turned out for being the conventional – no extra – seats.
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Examining the short article in Yahoo! a couple of AA rep writing “deaf and dumb” on their luggage is rude plus they ought to have a lot more than a faux apology. you simply dropped a consumer.
Two weeks ago we received the terrible news that our 12 12 months previous grandson were strike by a truck and killed. We needed to get from PA to CA as rapidly as is possible. It had been Thankagiving 7 days, the worst week from the year to vacation through Hotwire, we were ready to get reservations the subsequent early morning on American, not the airline on which we typically vacation.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about where I put my bag from the overhead. It absolutely was an embarrassing minute for me and I frankly did in no way value this flight attendant’s really loud and arrogant Mindset.